Terms of Service

Effective Date: July 25, 2026 • Last Updated: July 25, 2026

Welcome to ZindOps (“Company,” “we,” “us,” or “our”). By creating an account, accessing, or using our business management platform, you (“Customer,” “Tenant,” or “User”) agree to be bound by these Terms of Service.

1. Workspace Isolation & Account Security

  • Tenant Workspace: Your subscription grants you an isolated Organization workspace. The Organization Owner is solely responsible for managing user seats, access rights, and data within the workspace.
  • Security & Credentials: You are responsible for safeguarding all login credentials and Multi-Factor Authentication (MFA) tokens. Any activity under your workspace is deemed your legal responsibility.

2. Subscription Billing & Plan Tier Limits

  • Resource Caps: Subscription tiers specify strict limits, including maximum customer records (maxCustomers) and user seats (maxUsers). Reaching these caps will restrict adding new records until you upgrade your plan.
  • Supported Payment Methods: We accept local Mobile Money (MTN MoMo, Airtel Money), Bank Transfers, Cash, and Card Payments (Stripe / Visa / Mastercard).
  • Manual Verification Workflow: Payments submitted via Mobile Money or Bank Transfer remain in PENDING status until verified by ZindOps billing administrators. Subscriptions become ACTIVE only upon confirmed clearance of funds.
  • Grace Period & Past Due Accounts: Accounts in PAST_DUE or PENDING status for more than 7 consecutive days may experience restricted access to workspace features.
  • Non-Refundable Fees: Subscription fees are non-refundable once activated, except where required by applicable mandatory consumer protection laws in your jurisdiction.

3. Acceptable Use Policy

You agree NOT to:

  • Submit false transaction references or altered mobile money proof-of-payment receipts.
  • Attempt to bypass multi-tenant isolation barriers, database row-level security, or platform guard checks.
  • Use ZindOps to store unlawful data, distribute malware, or dispatch unauthorized bulk communications.

4. Account Termination & Data Retention

  • Cancellation: You may cancel your subscription at any time within your Organization settings.
  • Data Retention: Following account cancellation, your Organization data will be held for 30 days to allow export or reactivation, after which it will be permanently purged from primary servers.

5. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable international commercial laws. Any disputes, controversies, or claims arising out of or relating to these Terms shall be resolved through binding international arbitration or within an agreed court of competent jurisdiction.